customer support

Is Your Hosting Company Up To Snuff?

Some of our new customers ask us: why can’t we host our site with Company X? It’s only $6.95 per month, much cheaper than your services. The answer is simple: Peace of Mind, and here is why:

Somebody recently called because a website hosted with Company X had been hacked and it had proven impossible for him to regain control over it. That is one of the scenarios where the difference is obvious. When a website is compromised (and any one can be) there are many operations that have to take place, and practically all require the highest level of access to the server and logs. This is called “root access”, the person doing the diagnostic must have constant communication with the systems administrator and work hand in hand. When you call Company X, a level 1 tech picks up the phone, he/she has a collection of scripts that are designed to make the call as short as possible and -if at all acting on the issue- send it to a level 2 tech. It frequently takes them up to 72 hours to do something on the trouble ticket. Meanwhile your site is down or worse: being used as a phishing platform or redirecting to another website in East Europe.

respond quickly to server issues

Who is looking after the server?

When you call for support at AMPHION you will talk with someone who will take responsibility for resolving your issue.

Weeks after the incident I’m not sure our caller has regained control on his site. At AMPHION we most definitely would have it solved in hours.

Security is not the only difference, our servers are monitored from 5 different locations around the world, so we know about any glitch before our customers do, and take corrective action. That is why our uptime has been better than 99.95% right up there with Google.

Servers are under attack everyday all over the world. If your website is important for your organization, who has your back will make a big difference. Can you wait days for it to be restored? If at all?